Ed Clark, who had been with the plane-maker for nearly 18 years, departed as Boeing has been dealing with its latest crisis and has vowed to ramp up quality efforts.
Regulators have curbed the plane-maker’s production, and lawmakers and customers have been scrutinizing production and safety measures.
Boeing has scrambled to explain and strengthen safety procedures after a door panel detached during flight on a new Alaska Airlines 737 MAX 9, forcing pilots to make an emergency landing while passengers were exposed to a gaping hole 16,000 feet above the ground.
Clark’s departure came after Boeing’s board met this week and approved the changes, according to sources familiar with the matter. He oversaw the company’s production facility in Renton, Washington, where the plane involved in the accident was completed.
Clark was previously chief mechanic and engineer for the 737 before being named head of the program in 2021. He was the fifth person in four years to run the 737 program.
Katie Ringgold is replacing him as vice president and general manager of the 737 program, according to a memo seen by Reuters sent to staff by Boeing Commercial Airplanes CEO Stan Deal, who said the plane-maker was working to ensure “that every airplane we deliver meets or exceeds all quality and safety requirements. Our customers demand, and deserve, nothing less.”
The latest mishap occurred as Boeing was still working to rebuild its reputation following the 20-month grounding of the 737 MAX following two fatal crashes that killed a total of 346 people. That grounding was lifted in November 2020.
Airline industry executives have expressed frustration with Boeing’s quality control. The only other major manufacturer of commercial aircraft is France’s Airbus.
The memo was first reported by the Seattle Times.
The FAA grounded the MAX 9 for several weeks in January and has capped Boeing’s production of the MAX while it audits the plane-maker’s manufacturing process, which has suffered a string of quality issues in recent years.
The door panel that flew off the MAX 9 appeared to be missing four key bolts, according to a preliminary report from the U.S. National Safety Transportation Board in early February. The panel is a plug-in placed on some 737 MAX 9s instead of an additional emergency exit.
According to the report, the door plug in question was removed to repair rivet damage, but the NTSB has not found evidence the bolts were reinstalled.
The disclosure has prompted anger among Boeing’s airline customers. Some, including Alaska Airlines, announced they would conduct enhanced quality oversight of planes before they leave the Boeing factory.